CANDLE FAQ'S & POLICIES
All-Natural Ingredients + 100% ALWAYS Soy Wax
Since we do not use any additives to our candles + only natural ingredients, any candle product with vanilla fragrance will discolor in direct sunlight over time. "Frosting" can occur with any colored soy candle as it interacts with different temperatures.
DISCOLORATION | FROSTING
Another attribute to natural soy candles are occasional "wet" spots. These wet spots are due to the shrinking of wax due to temperature changes. These spots don't effect the pour + quality of the candle, it's a side effect of soy candles + shipping.
Over 80% of our fragrances are hand blend in-house, that means you won't find the same scents elsewhere. We also hand pour all of candle products, some candles may have a little more wax than others - your customers just get a little bonus!
HAND-BLEND | HAND-POURED
RETURNS + EXCHANGES
DAMAGED RETURNS : Sometimes during shipment, things do get damaged - may it get wet, dropped, etc. - so please e-mail us at email@example.com and let us know as soon as possible! We want to get any defective productive exchanged as soon as possible. We do not accept returns based upon vanilla discoloration, frosting or "wet" spots as these occur naturally and there is no way to prevent them. Since our items are handmade, we do not offer cash refunds.
ORDER CANCELLATION + MODIFICATIONS :
Please contact us within 12 hours of placing your order if you'd like to make any modifications any orders.